Maxxed Contact: Support Channels & Help 2026

We offer two support channels: live chat and email. Live chat is our fastest route and is typically staffed around the clock, so it suits anything time-sensitive, such as a deposit that has not appeared, a login problem or a question about an active bonus. Email suits more detailed matters where you want to attach documents or screenshots and keep a written record, for example a verification query or a formal complaint. The usual support address is [email protected], though please confirm it on the contact page of the site before sending anything sensitive. We do not run a phone line, so please be cautious of anyone claiming to call you on our behalf.

A well-prepared message can cut resolution time in half. Please tell us the username on your account and the email address you registered with, then describe the issue in a few clear sentences: what you expected, what happened instead and when. For payment queries, add the transaction ID, the amount, the date and the method used. For game problems, note the title and, if you can, the round or session time. Screenshots are very helpful, whether of an error message, a cashier page or a bonus screen. Never send your full card number, password or any security codes; we will never ask for them.

Live chat is designed for immediate replies, and in most cases an agent will pick up within minutes. Email takes longer because each message is read, investigated and answered properly rather than with a template. Complex cases, such as those involving payment tracing or identity checks, may need a little extra time while we gather information, and we will tell you what we are waiting on instead of leaving you guessing. If you have not heard back after a reasonable wait, reply to the same email thread rather than opening a new one, so your history stays together and nothing gets lost.

Like any responsible casino, we carry out age and identity checks, usually called KYC verification. You may be asked for a photo ID, proof of address or confirmation of your payment method, typically before a withdrawal is approved. Our team can explain exactly which documents are accepted and why a particular request has been made. If you are locked out, have forgotten your password or need to update personal details, contact us through live chat from the email address registered on the account. Please keep your login details private and never share them with anyone, including people who say they work for us.

We support cards, Apple Pay, Google Pay, Trustly, Skrill, Neteller, Paysafecard, bank transfer and a selection of cryptocurrencies, so the right answer often depends on the method you chose. E-wallet and crypto withdrawals are generally processed quickly once approved, while card and bank transfers can take one to three business days. Minimum deposits and withdrawals vary by method, and limits depend on your verification level. If a payment looks delayed or incorrect, send us the transaction ID and the method used, and we will trace it with you step by step.

If something has gone wrong, start with live chat or email so our front-line team can try to fix it straight away. If you remain dissatisfied, ask for your case to be escalated to a senior team member and we will review it again with fresh eyes. An important note for UK players: we have not confirmed that we hold a licence from the UK Gambling Commission, so the protections of that regulator may not apply to play from Great Britain. Please check your eligibility before registering. Where a regulator or dispute service applies to your situation, we will point you to it by name.

Gambling should stay entertainment, never a way to make money or solve financial worries. Our team can help you set deposit limits, take a break or request self-exclusion; just tell us what you need through live chat or email and we will act on it promptly. If gambling is causing you stress or harm, please consider speaking to GamCare or BeGambleAware, both of which offer free, confidential support across the UK. You can also use GAMSTOP to self-exclude from licensed UK operators. This service is for adults aged 18 and over only. Play within your means, and never chase losses.