Maxxed Privacy Policy 2026 - How We Use Your Data

When you register, we ask for your name, date of birth, email address, phone number, home address and country of residence. To verify your account we may request identity documents, proof of address and evidence of how you fund your play, such as a payment card image or wallet screenshot. We also record transaction history, deposits, withdrawals, bonus activity and gameplay records. Technical data comes along too: IP address, device type, browser, operating system and session logs. If you contact support, we keep the conversation so we can help you properly next time.

We use your details to open and run your account, process payments, deliver games and apply any bonus you accept. Verification checks confirm that you are an adult and that the account is genuinely yours. We also use data to spot fraud, prevent money laundering, detect irregular play patterns and support responsible gambling, including flagging behaviour that may signal harm. With your agreement, we send promotional messages about offers and new releases. You can opt out of marketing at any moment without affecting your ability to play.

We rely on several legal grounds. Most processing is necessary to perform our agreement with you, such as running your account and paying out withdrawals. Some is required by law, including identity and source-of-funds checks under anti-money-laundering rules. We also process data where we have a legitimate interest, for instance keeping the platform secure and improving our service, always weighed against your rights. Marketing messages depend on your consent, which you may withdraw whenever you like. Where we process unusually sensitive information, we apply extra safeguards.

We never sell your personal information. We share only what is needed with trusted partners: payment providers and banks that handle deposits and withdrawals, identity-verification and fraud-prevention services, game studios and live-dealer suppliers that need technical session data, and cloud and communications providers that host our systems. We may also disclose information to regulators, courts, law enforcement or other authorities when required by law. Each partner is expected to protect your data and use it only for the purpose we have given them.

We hold personal information only as long as we have a genuine reason to. Account and transaction records are generally kept for the duration of your relationship with us and for a set period afterwards, so that we can meet financial, tax and anti-money-laundering obligations. Verification documents follow the same approach. Support conversations and marketing preferences are kept for shorter periods. Once a retention period ends, we delete the data or anonymise it so it can no longer identify you.

You can ask us for a copy of the personal data we hold about you, request corrections to anything inaccurate, and in many cases ask us to erase information or limit how we use it. You may object to processing based on our legitimate interests, withdraw consent for marketing, and request that your data be provided in a portable format. Some requests are limited where the law obliges us to keep certain records. If you are unhappy with our response, you may complain to your local data protection authority.

Protecting your information is built into how we operate. Connections to the site are encrypted with SSL, access to personal data is restricted to staff who need it, and our systems are monitored for suspicious activity. Identity and age checks help keep accounts in the hands of their rightful owners. No online service can promise absolute security, so we also encourage you to choose a strong, unique password, avoid sharing login details and tell us straight away if you suspect unauthorised access.

We use cookies and comparable technologies to keep you signed in, remember preferences, understand how the site performs and, where you allow it, measure and tailor marketing. Essential cookies are needed for the platform to work, while analytics and advertising ones are optional. You can adjust your choices at any time through your browser or the cookie settings on the site. Our separate cookie policy lists the categories in detail and explains how to manage them.

Privacy requests are handled by our data protection contact within the support team. Reach them through live chat or the support email shown on the site's contact page, and tell us you are making a privacy request. To protect your account, we may ask you to confirm your identity before acting on it. We aim to respond promptly and will explain clearly if we cannot fully meet a request, along with the reason.

We may update this policy from time to time, for example when our services, partners or legal duties change. When we make a material change, we will flag it on the site or contact you directly, and the date of the latest revision will always be shown. Continuing to use your account after an update means you accept the revised policy. Gambling should stay enjoyable and within your means; if it stops feeling that way, please use our responsible gambling tools or seek independent support.